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Your order is very important to us. Our Customer Service team is happy to assist you with any questions, concerns or issues related to your order through Nutrex.com. Please email Customer Service at info@nutrex.com, chat with us or call us at 888-3Nutrex (888-368-8739) during our standard business hours Monday-Friday 9am-6pm EST. Requests made outside our standard business hours will be addressed in a timely manner.

Domestic Shipping

Most orders typically ship within 1 business day. Be advised that shipping delays sometimes occur with our carrier and due to product inventory availability.

International Shipping

Consumer Terms of Service

You are shopping on Nutrex Research website, and the products displayed on this website are those of Nutrex Research; however, please be aware that Nutrex Research has partnered with a trusted third-party global eCommerce technology provider, Zonos.com (Zonos), to facilitate and process international orders as merchant of record. As a result, any purchases made by you or using a shipping address outside the [United States] will be made using one of the payment processors partnered with Zonos. Any payments for purchases made by you from Nutrex Research on Nutrex Research website are subject to these terms of service, and any relevant terms and conditions imposed by Nutrex Research. By placing an order with Zonos, you agree to be bound by the same. Please read all the terms before you indicate acceptance. If you do not accept them, Nutrex Research and Zonos will not be able to complete your purchase. Discount/Coupon codes are currently not accepted with International Shipping methods.

Customs FAQ’s

Duties, Taxes, and Collection Fees: You are responsible for payment of any import tax, sales tax, value-added tax, and customs duty that may be levied by any government authority, and any disbursement fees, advancement fees, or similar fees that may be imposed by the shipper, broker, the customs authority of the destination country, or other party, including any additional penalties or fees imposed by applicable tax or customs authorities (collectively, “Duties, Taxes, and Fees”). The estimated Duties, Taxes, and Fees (“Estimate”) may be more or less than the final actual amount of Duties, Taxes, and Fees due and payable.

For shipments specifically destined to EU-member countries, services will be provided to you only after you have (a) paid for the Duties, Taxes, and Fees at the time of checkout/purchase and (b) explicitly agreed to become Importer of Record, which you hereby explicitly agree to. Applicable customs clearance shall be made in your name and on your behalf as ultimate Importer of Record. As the Importer of Record, you agree to be ultimately responsible for importing the purchased products into the destination EU-member state.

Return Policy

Our Return Policy lasts for 30 days from the time your order is received for all unused/unopened item(s)/product(s). If 30 days have expired since you received your purchase, unfortunately we can’t return the item(s)/product(s) to offer you a refund or exchange. Please contact Customer Service before returning your order.

For all opened or used items, the Return Policy last only 15 days from the time your order is received. Please contact Customer Service before returning your order.

To return your product, contact Customer Service and mail your product to: ATTN: CUSTOMER SERVICE RTN – 579 S Econ Circle, Oviedo, FL 32765.

Damaged, incorrect or lost

We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately to our Customer Service Department. DO NOT DISPOSE OF ANY DAMAGED PRODUCTS OR PACKAGING until you have contacted Customer Service for instructions, as we may require return of the damaged goods.

In the event you receive the wrong item, please email Customer Service at info@nutrex.com, chat with us or call us at 888-3Nutrex (888-368-8739) during our standard business hours Monday-Friday 9am-6pm EST.

We are not responsible for lost or stolen merchandise.

3rd Party Retailers

This return policy only applies to products or items purchased through Nutrex.com. All products purchased through 3rd Party Retailers, other than directly through Nutrex.com, are subject to the return policies of the retailer where the items were purchased.

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