SHIPPING & RETURN
SHIPPING & RETURNS
Your order is very important to us. Our Customer Service team is happy to assist you with any questions, concerns or issues related to your order through Nutrex.com. Please email Customer Service at firstname.lastname@example.org, chat with us or call us at 888-3Nutrex (888-368-8739) during our standard business hours Monday-Friday 9am-6pm EST. Request made outside our standard business hours will be addressed in a timely manner.
Most orders typically ship within 48-72 business hours. Be advised that shipping delays sometimes occur with our carrier and due to product inventory availability.
Our Return Policy lasts for 30 days from the time your order is received for all unused/unopened item(s)/product(s). If 30 days have expired since you received your purchase, unfortunately we can’t return the item(s)/product(s) to offer you a refund or exchange. Please contact Customer Service before returning your order.
For all opened or used items, the Return Policy last only 15 days from the time your order is received. Please contact Customer Service before returning your order.
To return your product, contact Customer Service and mail your product to: ATTN: CUSTOMER SERVICE RTN – 579 S Econ Circle, Oviedo, FL 32765.
DAMAGED, INCORRECT or LOST
We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately to our Customer Service Department. DO NOT DISPOSE OF ANY DAMAGED PRODUCTS OR PACKAGING until you have contacted Customer Service for instructions as we may require return of the damaged goods.
In the event you receive the wrong item, please email Customer Service at email@example.com, chat with us or call us at 888-3Nutrex (888-368-8739) during our standard business hours Monday-Friday 9am-6pm EST.
We are not responsible for lost or stolen merchandise.
3RD PARTY RETAILERS
This return policy only applies to products or items purchased through Nutrex.com. All products purchased through 3rd Party Retailers other than directly through Nutrex.com are subject to the return policies of the retailer where the items were purchased.