Shipping
All orders in the continental
US are shipped UPS ground. Please allow 2-5 business days for delivery.
Please allow 5-7 business days for orders shipped to Hawaii, Alaska and
Puerto Rico .
Please allow 7-10 business days for orders shipped internationally (including
APO and FPO).
Orders placed after 2:00 PM EST will be shipped on the following business
day.
Product
Return Information
Return
Policy: All returns must be pre-authorized and accompanied by
a Return Authorization number (RA#).
Any returns without a RA# will be refused.
No returns after 30 days from invoice date can be accepted.
All merchandise must be returned at customer’s expense.
Customers returning product due to dissatisfaction are required to return
the unused portion or empty container.
Credit is only applicable to the purchase price of the items returned
but not to any delivery costs that customer may have incurred.
Damaged or
Incorrect Items: In the event that any of your products arrive
damaged or you receive the wrong item please e-mail or contact our Customer
Service Department at info@nutrex.com or by phone at 1-888-368-8739
between the hours of 9:00 am – 5:30 pm EST within 24 hours. DO NOT
DISPOSE OF ANY DAMAGED PRODUCTS OR PACKAGING until you have contacted
Customer Service for instructions as we may require return of the damaged
goods. In these situations we will promptly send you replacement product.
Products Purchased
Through 3rd Party Retailers: Nutrex Research has a 30 day
100% money back guarantee on all products purchased directly through Nutrex.
Nutrex Research products purchased through 3rd Party Retailers other than
directly through Nutrex Research are subject to the return policies of
the retailer where the items were purchased.
Return Address:
Nutrex Research, Inc
Product Return (RA#)
6869 Stapoint Ct. Ste. 106
Winter Park, FL 32792
Note: Packages
without a RA# will be refused.
Use
of Cookies
Parts of Nutrex's website use "session cookies" for
the purpose of authenticating the user. This cookie holds only the information
that is uniquely generated when the user enters the order online section
of our site and persists only as long as the user's browser is open. Then,
upon the user's departure from the site and closure of their Web browser,
the information in the session cookie is removed from memory. This enables
better user security and privacy. Cookies may also be used to provide
added convenience to users by "remembering" non-identifiable
information to streamline services and preserve user preferences between
sessions. If you decline to receive cookies through the options provided
by your browser, certain ordering services may not be available at the
site.
Privacy
Nutrex Research does not collect or use personal data for any
purpose other than to fulfill orders placed on this site. |
